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Customer Service

bdsmking.eu is a online sex shop with erotic products, maybe the customer service for you will be slightly different with us than with other stores. We do our utmost to provide you with the best possible service. If you have any questions or suggestions, please feel free to contact us. We will always answer your question or suggestion as soon as possible.

No stock, but stock?

It may be that you order an item of which there is still 1 in stock, it may be that another customer is just ahead of you! Despite you being able to place your order, it is possible that the item is no longer in stock. We will then immediately reimburse the cost of this item. Normally we have most products in stock, but since I am the king of BDSM, these kinds of small mistakes can happen.


Pricing & description errors.

Yes this product is cheap say normally it is 1000% more expensive!… That’s what you would think 😉 Unfortunately the prices are set by people and they are just slaves of the BDSM KING. And sometimes people make mistakes. If there is clearly a price error (too cheap or too expensive) we have the right to cancel your order. We will of course inform you of this.

It can also happen that the description or sizes do not completely match the product you have ordered.
You then of course have the right to return it. Please contact us and we will arrange this for you! Unfortunately, many of our descriptions and sizes are provided by the manufacturers of the products. There are also people who can make mistakes 🙂



It is of course annoying if you have a complaint about the service of products such as yours
has experienced. Nevertheless, we kindly ask you to pass on your complaint via the contact form. Our employees of the customer contact department will review the complaint and try to resolve the complaint to everyone’s satisfaction.

Upon receipt of your receipt from us a confirmation.
We will answer your complaint within 7 working days of receipt, if it needs more time, we will inform you.

If you do not appreciate this, you can always contact the mediation department of the Webshop Quality Marks Foundation to which bdsmking.eu is affiliated.
If the mediation attempts do not lead to a complete solution for any reason, there is the possibility to submit your dispute to the Disputes Committee.


Company information:
BDSM KING (venture of Marroystoys SL)
Calle Picardo 41
03738 Javea
Alicante / Spain

D.N.I./C.I.F.: B72968142

Contact us via the contact form!
That is why our service is active 24/7!
Click here to contact us.

Or you can contact us via mail at [email protected]

Need some advice? please call +31651426280

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